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We aim to meet, and even exceed our client’s expectations and provide them with solutions to their complaints. In case you are not satisfied with our response, you may escalate the matter to our Compliance & Internal Control Officer at who will acknowledge your complaint within two working days, and will proceed to investigate your case further before responding to you within 15 working days.

In the unfortunate event where we are unable to reach a satisfactory agreement with you, you have the right to refer your complaint to the appropriate insurance regulator as indicated below.

If you are working and/or residing in Abu Dhabi, please refer to:
The Department of Health (DOH)
P.O. Box 5674, Airport Road, Abu Dhabi, United Arab Emirates
Tel: 00971 2 449 3333 | Fax: 00971 2 444 9822 Email:

If you hold a Dubai residence visa, please refer to:

iPROMeS – Insurance Partner Relation Management e System

For any feedback, complaints, suggestions or complements to service providers and Dubai Health Authority; Click Here or log onto

If you are working or residing in any other Emirate other than Abu Dhabi or Dubai, please contact:
The Insurance Authority
P.O. Box 113332, Aldar HQ, Al Raha Beach, Abu Dhabi, United Arab Emirates
Tel: 00971 2 499 0111 | Fax: 00971 2 557 2111 Email:


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